Frequently Asked Questions
Everything you need to know about your Urban Monkey experience.
How long does shipping take?
Orders are typically processed within 24-48 hours. Domestic delivery usually takes 3-5 business days, while international shipping can take 10-15 business days depending on the destination.
What is your return policy?
We offer a 15-day return and exchange policy for all unworn items in their original packaging with tags attached. Please note that certain limited-edition drops may be final sale.
How do I track my order?
Once your order ships, you will receive a confirmation email and SMS containing a tracking link and your unique AWB number to monitor your package in real-time.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular digital wallets. Cash on Delivery (COD) is also available for most pin codes within India.
How should I care for my Urban Monkey apparel?
To maintain the quality of your gear, we recommend machine washing in cold water with similar colors and air drying. Avoid ironing directly on high-density prints or embroidery.
Are your products authentic?
Yes, every item sold on our official website is 100% authentic and designed in-house. Each product undergoes a rigorous quality check before being dispatched.